Speakers
Amlan Singh
Head of Operations & Customer Experience
IIFL Finance Ltd.
Ankit Goenka
Head of Customer Experience
Bajaj General Insurance
Arijit Sen
Principal Nodal Officer
Aditya Birla Capital Ltd.
Debangshu Das
Principal Consultant & Head of Insights
Numr CXM
Deepali Rathod
Chief Experience Officer
Block Stock Wealth Pvt. Ltd.
Gaurav Garg
Director
blinkx by JM Financial Ltd.
Mahendra Bindra
Vice President - Customer Experience
Unity Small Finance Bank
Mufazzal Arif
Senior Vice President
HDFC Bank Ltd.
Navratan Bohra
Vice President- Digital Initiative
Anand Rathi Share and Stock Brokers Ltd.
Ruchita Jain
VP- Head Customer Insights
Axis Max Life Insurance Ltd.
Sarequa Hasnen
AVP, CX, Communications & Non-Voice Service Delivery, CRM
Tata Capital Ltd.
Shammi Kapoor
SVP & Head - Operations, CS and Health Claims
Magma General Insurance Company Ltd.
Pallavi Bhargava
SVP Strategy Initiatives and Customer Experience (Wholesale Banking & Current Accounts)
Axis Bank Ltd.
Prerita Puri
Head of Business Operations
Aurionpro Solutions
R Kalyanaraman
Managing Director
blinkx by JM financial Ltd.
Suvayu Chakraborty
National Head- Business Transformation Strategy, Digital Product and Program Management
Tata Capital Ltd.
Vinayak Pujari
Sr. Director and Head-Investor Operations & Customer Experience
Vivriti Asset Management Pvt. Ltd.
Vishal Mudaliar
Head Customer Success - SKY Banking
Kotak Mahindra Bank Ltd.