2nd Annual BFSI Service Quality Excellence India Summit 2026

Innovation fuels meaningful customer experience transformation, whether driven through technology, design, process, automation, AI or human insight. This award celebrates organizations that dared to challenge status quo and delivered something new that truly changed how customers think, feel, or engage.

Customer loyalty isn’t only built in moments of delight, it is strengthened when organizations handle dissatisfaction with speed, empathy and accountability. This award celebrates those who turn complaints into trust-building opportunities through effective resolution and service recovery.

Customers don’t think in channels — they expect continuity, clarity and support wherever they interact. This award recognises organizations that deliver seamless experiences across physical, digital, assisted and self-service touchpoints, making journeys effortless and consistent.

Insight-led decisions are at the heart of great customer experience. This award celebrates organizations that use data and analytics to understand customer needs, shape actions, and drive measurable improvement in experience, loyalty or business performance.

A contact centre is often the heartbeat of customer experience — where problems are solved, relationships are strengthened, and trust is built daily. This award recognises centres that deliver exceptional service through people, processes, technology, and culture.

Behind every high-performing contact centre is a leader who drives clarity, creates confidence, and inspires teams to serve customers better. This award recognises individuals who elevate contact centre culture, capability, and outcomes through vision, execution, and people empowerment.

CX excellence grows through fresh talent—people who bring new ideas, energy, and passion for improving customer experience. This award celebrates rising professionals who are already making a visible difference early in their CX journey.

Customer experience is a collective effort — made possible when teams collaborate, innovate, and execute with purpose. This award recognises CX teams that work together to solve tough problems, deliver meaningful improvements, and create measurable impact for customers and the business.

Exceptional customer experience is driven by leaders who inspire change, influence culture, and build organizations where customers come first. This award honours individuals who champion CX excellence through vision, execution and measurable business impact.