2nd Annual BFSI Service Quality Excellence India Summit 2026

Aurionpro Solutions is a global technology leader, redefining customer communication through its comprehensive solution- Interact Suite. This suite empowers businesses to deliver personalized, omnichannel experiences that enhance customer engagement and satisfaction.

Key Offerings:

• Interact CX: A user-friendly platform that simplifies customer interactions across digital touchpoints, ensuring seamless experiences
• Interact AV: Incorporates Agentic AI to create dynamic, personalized video messages that drive customer action and loyalty. These AI-driven videos autonomously adapt to customer behavior, optimizing engagement and enhancing satisfaction
• Interact DX: An advanced digital engagement platform that integrates various communication channels, providing a unified view for businesses to manage customer interactions effectively
• Interact DM: Enhances client engagement through real-time alerts, campaign management, and integration with social media platforms like WhatsApp, WeChat etc.

With a strong presence in sectors such as banking, insurance, and telecommunications, Aurionpro's Interact Suite is at the forefront of digital transformation, helping organizations meet the evolving expectations of today's empowered customers.

Founded in 2015, Smartping is an India-headquartered enterprise communications and CPaaS provider with 10+ years of experience in the messaging ecosystem. Backed by telecom-grade reliability and proprietary security standards, Smartping serves 3,000+ enterprises across India and powers 100+ billion conversations annually, enabling businesses to amplify customer engagement at scale.

Our Suite of Solutions:

• SMS Solutions: Enterprise-grade solution for the world’s most powerful communication channel
• Enterprise Voice Solutions: Cloud telephony-based customized solutions
• WhatsApp Business Messaging: Automate, broadcast, and manage customer conversations
• Cloud Contact Center Solutions: Omnichannel customer engagement solutions and services
• Conversational AI: Gen AI/ML-powered virtual assistants & bots
• RCS: The next-generation of messaging and customer communication
• Enterprise Email Solutions: Reliable and rich media capabilities with responsive design

Fonada is an enterprise-grade, do-it-yourself Voice Pipeline API platform to deploy conversational AI across voice and chat. It provides Indian phone numbers, telephony hosting, and ultra-low-latency AI infrastructure with ASR (22 languages), SLMs, TTS, and advanced noise cancellation. The platform supports seamless CPaaS integrations across voice, WhatsApp, RCS, and messaging channels, enabling unified customer communication, and includes a powerful AI Agent Builder to design, deploy, and manage intelligent voice and chat agents at scale.